TERMS & CONDITIONS

Last Updated: July 24, 2026

Welcome to Whispered Grace

Welcome to Whispered Grace. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms. Please read them carefully before using our website or purchasing our products.

If you do not agree with any part of these Terms, please discontinue use of our website and services.

Acceptance of Terms

By accessing this website or purchasing products from Whispered Grace, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy and other applicable store policies.

These Terms apply to all visitors, customers, and users of our website.

Products

Whispered Grace offers thoughtfully curated off-grid living products and solar energy solutions, including but not limited to:

Portable power stations
Solar panels
Solar generators
Solar lighting
Battery storage solutions
Solar chargers and accessories
Off-grid living essentials
Outdoor and emergency power equipment

All products are subject to availability. We reserve the right to update, modify, discontinue, or replace products, specifications, pricing, and inventory without prior notice.

While we make every effort to display accurate product descriptions, images, colors, specifications, and dimensions, slight variations may occur due to manufacturer updates, lighting conditions, or individual display settings.

Product Information & Usage

Our products are intended to provide reliable off-grid power and renewable energy solutions. Customers are responsible for reviewing product specifications, compatibility requirements, voltage ratings, capacity information, and installation recommendations before making a purchase.

Whispered Grace is not responsible for damage or performance issues resulting from improper installation, misuse, unauthorized modifications, failure to follow manufacturer instructions, or use outside the intended application.

Professional installation may be recommended for certain products depending on their complexity or intended use.

Orders & Payment

All prices displayed on our website are listed in USD ($) unless otherwise stated.

Orders are processed only after successful payment authorization through our secure checkout system.

We reserve the right to refuse, limit, or cancel any order due to:

Product availability
Pricing or listing errors
Payment authorization issues
Suspected fraudulent activity
Violations of these Terms
Circumstances beyond our reasonable control

If an order is canceled after payment has been received, a full refund will be issued to the original payment method.

Shipping & Delivery

Shipping rates and estimated delivery times are calculated during checkout.

Delivery estimates are provided by shipping carriers and should be considered approximate rather than guaranteed.

Customers are responsible for providing complete and accurate shipping information. Whispered Grace is not liable for delays, failed deliveries, or additional charges resulting from incorrect addresses provided during checkout.

Ownership and risk of loss transfer to the customer once the shipment has been handed over to the designated shipping carrier.

Returns & Refunds

We offer a 14-day return policy on eligible products beginning from the date of delivery.

To qualify for a return:

Products must be unused and in like-new condition.
Original packaging, manuals, accessories, and included components must be returned.
Products must not show signs of installation, modification, or misuse.
Items must be returned in their original packaging whenever possible.

Certain products may not be eligible for return due to safety, hygiene, manufacturer restrictions, or final sale status.

Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.

Please refer to our Refund Policy for complete return eligibility and refund information.

Product Warranty

Some products sold by Whispered Grace may include a manufacturer's warranty. Warranty coverage varies depending on the product and manufacturer.

Whispered Grace does not provide additional warranties beyond those expressly stated unless otherwise specified.

Warranty coverage does not apply to damage resulting from:

Improper installation
Misuse or abuse
Unauthorized repairs or modifications
Accidents or neglect
Normal wear and tear
Environmental damage beyond intended operating conditions

Customers should review individual product listings for warranty information.

Safety Disclaimer

Customers are responsible for using all solar equipment and electrical products safely and according to the manufacturer's instructions.

Whispered Grace is not responsible for personal injury, property damage, equipment failure, or losses resulting from improper installation, unsafe operation, unauthorized modifications, or failure to follow applicable safety guidelines.

Intellectual Property

All content featured on this website, including but not limited to:

Logos
Branding
Product descriptions
Images
Graphics
Website design
Text
Icons
Layouts

is the exclusive property of Whispered Grace or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, published, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by applicable law, Whispered Grace shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Use of our website
Purchase or use of our products
Delayed or interrupted deliveries
Product availability
Power outages or equipment compatibility
Technical errors or website interruptions

Our maximum liability shall never exceed the purchase price paid for the specific product giving rise to the claim.

User Responsibilities

By using our website, you agree not to:

Violate any applicable laws or regulations.
Attempt unauthorized access to our systems.
Interfere with website functionality or security.
Submit false, misleading, or fraudulent information.
Use our website for unlawful or unauthorized purposes.

Violation of these Terms may result in the suspension or termination of access to our website and services.

Third-Party Services

Our website may utilize trusted third-party providers for payment processing, shipping, analytics, customer communications, and other operational services.

Whispered Grace is not responsible for the policies, practices, products, or services provided by third-party websites or providers.

Modifications to These Terms

We reserve the right to revise these Terms & Conditions at any time without prior notice.

Updated versions become effective immediately upon publication on this page. Continued use of our website following any modifications constitutes acceptance of the revised Terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Whispered Grace operates, without regard to conflict of law principles.

Contact Us

If you have questions regarding these Terms & Conditions or any of our products and services, please contact us.

Customer Support

Email: support@whisperedgrace.com

Our team is committed to providing prompt assistance with product inquiries, orders, returns, and general customer support.