PRIVACY POLICY

Last Updated: July 24, 2026

Your Privacy Matters

At Whispered Grace, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, or purchase our off-grid living and solar energy products.

By using our website, you agree to the practices outlined in this Privacy Policy.

Information We Collect

To provide a secure and personalized shopping experience, we may collect the following information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address

Payment Information

Payments are securely processed through trusted third-party payment providers. Whispered Grace does not store your credit card numbers, debit card information, or other sensitive payment credentials on our servers.

Device & Usage Information

When you browse our website, we may automatically collect:

IP address
Browser type
Operating system
Device type
Pages visited
Time spent on our website
Referral source
Shopping activity
General website interaction data

Cookies & Similar Technologies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember your shopping cart and preferences
Personalize your browsing experience
Measure website performance
Analyze visitor behavior
Support marketing and advertising efforts

Most browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Provide shipping updates and order confirmations
Respond to customer inquiries and support requests
Verify transactions and prevent fraudulent activity
Improve our products, website, and customer experience
Recommend products relevant to your interests
Send promotional emails, newsletters, and special offers (where permitted)
Comply with applicable legal and regulatory obligations

Sharing Your Information

We value your trust and do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third-party service providers that help us operate our business, including:

Payment processors
Shipping and delivery providers
Website hosting providers
Analytics platforms
Marketing service providers
Customer support tools

These service providers receive only the information necessary to perform their services and are contractually expected to protect your information.

We may also disclose information if required by law or to protect our legal rights, customers, or business operations.

Data Retention

We retain your personal information only for as long as necessary to:

Process purchases
Provide customer support
Maintain business and accounting records
Comply with tax and legal obligations
Resolve disputes
Enforce our policies

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

Access your personal information
Update or correct inaccurate information
Request deletion of your personal information
Restrict certain processing activities
Withdraw consent where applicable
Opt out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

Marketing Communications

If you choose to subscribe to our newsletter or promotional emails, we may send updates regarding:

New product releases
Solar technology and off-grid living solutions
Exclusive promotions
Seasonal sales
Educational content
Company news

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting our support team.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to help protect your personal information.

These measures include:

Secure SSL encryption
Protected payment processing
Restricted access to customer information
Secure website hosting
Ongoing security monitoring

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Children's Privacy

Our website is intended for individuals aged 13 years or older.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly remove it from our records.

Parents or guardians who believe a child has submitted personal information may contact us for assistance.

Third-Party Websites

Our website may contain links to third-party websites, manufacturers, or service providers for your convenience.

Once you leave our website, their privacy policies and practices apply. Whispered Grace is not responsible for the privacy, content, or security practices of third-party websites.

We encourage you to review their privacy policies before providing any personal information.

International Users

If you access our website from outside the country in which Whispered Grace operates, your information may be transferred to, stored, or processed in countries where data protection laws differ from those in your jurisdiction.

By using our website, you consent to these transfers where permitted by law.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised Last Updated date.

Your continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Whispered Grace Customer Support

Email: support@whisperedgrace.com

Our team is committed to protecting your privacy and will respond to your inquiry as promptly as possible.